Refund & Cancellation Policy

At Farado Engineering, we strive to ensure complete customer satisfaction. This policy outlines the terms for order cancellations, returns, and refunds.

1. Order Cancellation

• Orders can be cancelled only before dispatch or processing
• Once an order is confirmed and processed, cancellation may not be possible
• Custom or project-based orders cannot be cancelled once production or procurement has begun

2. Returns

• Returns are accepted only for defective, damaged, or incorrect items
• The return request must be raised within 3–7 days of delivery
• Items must be unused, in original condition, and with proper packaging

3. Refunds

• Refunds will be processed after inspection and approval of returned items
• Approved refunds will be issued via the original payment method or as agreed
• Refund processing may take 7–14 business days

4. Non-Returnable Items

• Customized or special-order products
• Installed or used products
• Items damaged due to improper handling or installation

5. Replacement Policy

• Eligible items may be replaced instead of refunded based on availability
• Replacement timelines may vary depending on stock and procurement

6. Shipping & Handling

• Delivery charges are non-refundable unless the return is due to our error
• Return shipping costs may be borne by the customer unless otherwise agreed

7. Liability

Farado Engineering is not responsible for damages caused due to improper installation, misuse, or third-party handling.

8. Contact Us

For cancellation, return, or refund requests, contact us:

Farado Engineering
Email: info@farado.ae
Mobile: +971 55 290 0889